Service Feedback Case Study: Runbus.in

Runbus.in is one of the most popular Indian portals to book bus tickets online. It gives fast and hassle-free bus booking from one location to the other across India. With its online booking services, one can book the tickets without visiting the counter and get mobile tickets as well as an email of the ticket. This ensures trouble-free and easy access for purchasing of tickets. Today, Runbus is most popular in the northern parts of India and works with the top bus operators in this area. The tickets are also available at very reasonable rates and it provides buses according to one's needs.

Recently I have travelled from Delhi to Nainital. I did not want to travel by train and heard a lot about the Volvo services provided by RunBus. So I went into the Runbus.in and booked tickets to Nainital. The website was good and guided me with the better bus services. One can understand the quality of the services of each bus operator from the rating and the feedback given by other passengers. I chose a bus operator and selected my ticket. What made my experience most adorable was an integration with all the information channels. SMS confirmation, email Confirmation, Calling Facility...everything was there!

When I reached the boarding place, the bus was already there. The staff members were behaving in a decent manner, and everything inside the bus was well-managed to give a clutter-free spaciousness. The driver was very much skilled and professional who drove the bus throughout the journey very efficiently. Each and everything in the bus was as per my expectations and the prices which I paid for the ticket. The bus took halts at appropriate intervals at safe places keeping in view the needs of the passengers. My journey from Delhi to Nainital was finished on a very pleasant note.

On the following day, I got an email from Runbus with the words: “How was your journey?’’ in the subject line. This email contained a very precise link that took me to a very short form which I filled up very easily. As per the tone of the form which I filled, it seemed that my feedback was to be utilized to decide on the rankings of the bus operators who are associated with RunBus.

More than anything else, this feature from Runbus impressed me a lot. They make a very minute scrutiny about each and every aspect of the bus operators so that good operators can be appreciated and the bad ones can be alarmed and depreciated.  These practises inspire the operators to keep their standards high otherwise they will be losing the business from online channels which are very rapidly increasing with every passing day.

I would give Runbus 07/10 for inventing this Feedback System. This is what makes RunBus stand apart from other online ticket booking platforms.

Here is a bunch of suggestions that can endear and popularize Runbus.in more in the times ahead:

1. In our country, still everyone cannot utilise the internet. A large number of people still get the tickets booked by others including their friends and relatives, but as a matter of fact, they travel on those tickets. 
2. Therefore, feedback systems should be initiated at two levels: RunBus Experience Feedback from the person who booked the ticket and Travel experience feedback from the person who travelled on the ticket.
3. While booking the ticket, at least the mobile number of one passenger should be mandatorily taken.
4. On completion of the travel, an email should be sent to the person who booked the ticket, and SMS should be sent who travelled on the ticket.
5. If Runbus.in would really like to improve on their bus services standards, they should set some benchmarks for the bus operators.
6. A periodical quality review should be done in order to maintain the standards of the services.
7. Another way to get correct feedback is by calling up the passengers to their mobile numbers and asking for a feedback by putting a rank in the IVR.
8. They can put in their comments even after the beep of the IVR and hence a detailed feedback can be received by Runbus.in.
9. It has also been rightly said that it is a mixed bag of services and one can get a better or the worst service hugely depending upon his or her luck.

All the above suggestions are the result of my experience and the intuition. I am of the view that if these suggestions are addressed and implemented effectively, RunBus would achieve more phenomenal and exemplary success.

Katra – Vaishno Devi and Other remarkable Places

Katra is one of the most popular religious places in India known for Vaishno Devi Temple. It is situated in the Indian state of Jammu & Kashmir. The place witnesses many tourists from entire India and world for religious, spiritual and tourism motives.

Basically, Katra is known for Vaishno Devi Temple, but there are other attractive and interesting tourist places that people love to visit after paying the religious visit to Vaishno Devo Temple. Please have look on other tourist places of Katra:

Himkoti: The place is about 2.75 km away from Adhkunwari that is known for its beautiful landscapes. People love to visit it for quality photography sessions.

Charanpaduka: As Charanpaduka is located at an altitude of 3,380 ft, the place is quite famous in the groups of trekkers. You have to trek around 2.5 km from Banganga. Also, the place is famous for imprints of Mata Vaishno Devi’s feet.

Bhairon Temple: The place is at an altitude of 6,619 ft. People trek 1.42 more kilometres to reach Bhairon Temple from Mata Vaishno Devi Temple. Bhairon is one of the Avatars of Lord Shiva. Bhairon Temple is devoted to the Lord Shiva.

Baba Dhansar Temple: You will be surprised after seeing a huge waterfall emerging from rocks here at Baba Dhansar. It is located 15 kilometers away from Katra.

Banganga: in the river Banganga water flows throughout the year. It has many legends linked to the miracles of Mother Goddess.

Jhajjar Kotli: It is known as a picnic spots among local people who frequently visit it with their family, friends and loved ones.

Adhkunwari: It is said that Mata Vaishno Devi meditated for nine months at Adhkunwari. It is 6 kilometres away from the base camp from where the journey of Vaishno Devi begins.

Sanjhichhat: The place has a very scenic panorama. You would love it and will have some photographic sessions. You need to trek 3.25 km from Adhkunwari. From here, you can easily see Himalaya – covered with snow.

The easiest way to reach Katra is through bus. You can easily book bus tickets through various available online booking platforms and make your journey best, comfortable and safe. The distance is 655 kilometres and it will take around 11 hours to cover this journey.
Before you go anywhere else for

Avail Multiple Discounts at runBus – Benefits & Steps

When offers end everywhere, you will find lucrative offers always available at runBus if you are looking for some off/discount on bus tickets for travelling in luxurious buses. There are multiple offers available to travel at low fare in state-of-the-art buses. Currently, it has more than 1500 bus routes and 500 bus operators for travelling various parts of India especially north India.  

Some of the discounts are for limited periods but some are always ‘on’ to facilitate passengers to save some money to spend on more important aspects of journey. Some of the discounts offered are:

1. Get 12% cash back on Minimum 2 Bus Tickets: Book minimum 2 tickets and get 12% refund to your account if you are one of the existing users of runBus and had booked tickets before 10th march 2015.
2. 5% off on Haridwar Bus Tickets at runBus: Book bus tickets from Delhi to Haridwar and get 5% discount. Offer is valid till 4th April 2015.
3. Get 5% off on 2 Bus Tickets: Book 2 bus tickets of any of the routes at runBus and get Rs5% off.  Offer is valid for unlimited period.

Benefits:

• You can save money using discount coupons available on different coupon websites or directly visiting http://coupon.runbus.in/  where many coupons are already posted to cater passengers to avail discounts on every booking.
• You can save your time by visiting runBus directly and should not waste it anywhere else as runBus is your one stop solution for booking bus tickets at low fare.  

Steps for using code and booking bus tickets:

1. Select destination and date of journey and proceed.
2. Select bus operators as per choice of bus.
3. Proceed to Pay.
4. Fill general information and check on the kind of offer you have.
5. Fill Card Details.
6. And finalize the payment.
7. Get your tickets at discounted price.

Before going anywhere else, visit runBus. We guarantee you about discounts that are always running on our own coupon website or on other offer code and coupon code partner-websites

India-Nepal Bus Service - An Initiative to Connect with Cross-Border Countries

Though the news is three months old but the initiative taken is quite refreshing and new to spread transportation facilities to the neighboring countries. The initiative was flagged off by the Road Transport and Highways Minister Nitin Gadkari when the Delhi-Kathmandu bus service green-signaled. The bus was flagged off from the Ambedkar Stadium bus terminal, Delhi.

“The government is planning to start similar services to every neighboring country soon. This initiative by the central government under Prime Minister Narendra Modi is to extend good relations between India and Nepal, which has existed since its independence," Gadkari told reporters.

The bus runs on daily basis from Delhi and Kathmandu. The distance of journey is around 1,250 km and it takes around 30 hours to travel the distance. Delhi to Lahore bus service was the first cross border bus service launched in the year 1999. Delhi to Nepal is the second cross-border facilitation launched by the Delhi Transport Corporation (DTC).

 You can easily buy bus tickets from Dr. Ambedkar Stadium Bus Terminal (Delhi Gate). The details of fare are mentioned below:

1. 12 Years & above Rs.2300/-
2. Above 2 years but below 12 years Rs.1500/-
3. Up to 2 years (No entitlement of seat)   Free

Passengers can travel comfortably in air-conditioned luxury buses that have 2X2 seating arrangement. This bus travels through Yamuna expressway to Agra, Firozabad, Kanpur, Lucknow, Gorakhpur and Sunauli. Then, it enters territory of Nepal to reach Kathmandu.

You can utilize this service if you have any plan to visit Nepal’s exotic and beautiful tourist destinations. For better and precise information, you can visit DTC’s website if you wish to travel to Nepal.  

Global Mega Brands Aiming Indian Bus Market

The declining market of commercial vehicle has not discouraged the flow of investment for the bus segment. It has already created a buzz that Daimler & Volvo– Global Truck Makers are preparing their manufacturing units for the manufacturing of completely-assembled buses for Indian market.

According to Daimler, annually 40,000 buses are required in India. China is in the top list but India is running no lesser as it is expected that the required units will be double in a decade. Daimler in India known as Daimler India Commercial Vehicles that was going through a tough phase as it lacked financially will be able to manufacture bus more effectively with the investment of 425 crore. The German giant will invest for Oragadam, Chennai based bus-making unit.

 The first buses are expected to roll out in the second quarter of 2015 "We will develop a new front-engine school and staff bus in partnership with Wrightbus, said Hartmut Schnick, head of Daimler Buses.”

Due to technological advancement and keeping comfort level of passengers in mind, many auto companies have come forward with luxurious range of buses for long routes."If economic growth gains momentum, there is an inherent potential for long-distance travel. Therefore, there is a need for enhancing capacity on road, said Kumar Kandaswami, manufacturing leader for Deloitte in India. "

India will be introduced with UD bus range that will be aimed for the value market here and to those who can buy high-priced bus tickets. Vovo has already announced for launching value segment buses with its UD brand in India. This project is currently in its inception stage, according to Akash Passey, senior VP, Volvo Bus Corporation, the bus division of Volvo Group. 

Ashok Leyland is quite hopeful to Launch ‘Versa’ - an electric bus by 2017 in India

Exploitation of natural resources is at its peak and future generation is expected to see a world where natural resources have already been spent. To restrict the use of natural resources so that it can be used where it is really must and no other possible way is available to provide an option. Hinduja flagship firm Ashok Leyland has started making plans on the launch of a fully electric bus 'Versa' in by 2017 in India.

A Vehicle show organized in Noida showcased the 36-seater bus that can run 90 miles if charged one fully. It emits no gases. It consumes only one unit of electricity to cover one kilometer distance. It does not produce any noise.

Versa

"With increased awareness and sensitivity around environment safety and carbon footprints, the timing for the introduction of an electric bus is optimal. Versa is ideally placed to help deliver on our government's commitment to make urban transport efficient and reduce our country's carbon footprint," Venkataraman said.

The government has marked down Rs 1,000 crore for the National Electric Mobility Mission Plan for the next two financial years to boost electric vehicles sales in the country.

"Depending upon the regulations, we expect to launch this vehicle in the country in the next two years. The company is one of the largest providers of electric and hybrid buses in the world and this electric vehicle would help India move up the path of "efficient, comfortable, responsible and sustainable urban transport," Ashok Leyland Vice President, Buses, T Venkataraman.

We can hope with this kind of initiative, more motor manufacturing industries will come forward and make this world greener.

Writedn Buy runBus

Volvo B9R for more Comfortable and Safe Bus Journey

Volvo B9R is one of the buses launched by Volvo to facilitate passengers with very comfortable, safe and enjoyable bus ride. Volvo has multiple luxurious buses launched previously and recently in India that are serving Indian people to reach different destinations conveniently.

For India, where Indian Railways is still not able to fulfill the needs of people to get the seats on an urgent basis; buses running on different routes allow passengers reach their desired destinations on urgent basis. Usually, if you book a train ticket on urgent basis, you won’t find or there is very minimal chance you will be able to book any seat. Booking bus tickets is easy than booking train tickets on urgent basis.

Volvo B9R is one such bus that allows you travel with so much of comfort. Safety and comfort are two basic features of Volvo B9R. For driver, the bus is designed ergonomically so that the driver has no stress while driving it.

All the instruments and controls are easily accessible. The controls have separate information display for easy and clear identification by the driver. The controls don’t disturb driver so that driver can concentrate only on driving bus safely. ‘Intelligent electronics’ allow diagnose different aspects such as air pressure, coolant level and oil level etc.

Specifications
Frame 
This model is made with steel frame.

Engines
Volvo D9B for Euro 3 and Euro 4 with 340 hp (1600 Nm) or 380 hp (1700 Nm).

Suspension
All-round air suspension.

Brakes
Electronic Stability Program, electronically controlled disc brakes and Volvo compact retarder.

Capacity
19 000 kg is the maximum allowed gross weight

Length
Wheelbase 3.25 meters and the can be built with bodies up to 13 m in length.

Enjoy travelling in Volvo B9R and experience safe and comfortable bus journey!